As an integral part of our operation, Total Holiday Experience, has access to a 36 seat call centre, where the staff we employ are trained to process all aspects of your holiday requirements.

Our staff are friendly and focused on customer care:-

* Professional
* Expert advice
* Discreet
* Confidential

We don’t leave any stone unturned regarding the client needs- we think of everything so you don’t have too! This refers to all the additional elements of the holiday that the client may need but has not thought about – the approach is to give information about these services and let the client decide – no pushy sales approach.

We aim to guide the client through the process of selecting and booking their holiday.
We aim to get the client the best holiday their money can buy.
We aim to ensure all information relating to the clients holiday is delivered on time, is accurate and concise.
We are committed to offering the client a consistent experience from start to finish – this is reflected in the fact that every client will be allocated an individual staff member who will guide and pilot them through the entire holiday experience including any concerns……

Utilising ‘state of the art’ telephone technology we are able to handle in excess of 1000 calls per day.

Your holiday, our guarantee